1. The product is guaranteed for one (1) year from the purchase date.
2. During the warranty period, please show your warranty card for repair and maintenance due to any fault occurring under the condition that the user has operated the product in accordance with the instructions (after it is judged by official maintenance personnel from WARSLUG), Apart from providing the warranty service for free, the rest of the cost will be borne by the user, including but not limited to insurance expenses, traffic expense, handling charges. The maintenance of products caused by any other reason except product quality shall be charged with additional maintenance costs.
3. During the warranty period, in case that any of the following circumstances occurrs, it shall be deemed as charging repair.
l Failing to provide complete, effective warranty card or valid purchase voucher.
l Failure or damage caused by failing to operate according to product safety operational guidelines, improper use, improper storage, self-disassembly and repair.
l Failure or damage caused by transportation, movement, falling or any other reason except product quality problems.
l The order number, purchase date, purchase place, product name, product model, serial No., user name, address and telephone number are not recorded in the warranty card, or the warranty card has a sign of erasure.
l The gear ring of drive sprocket, the wheel body of road wheel, the rubber gasket of road wheel, the track and track bearings, and other vulnerable parts (see details in the List of Items) are not included in the scope of free warranty, it is recommended to replace your vulnerable parts with new parts in time after breakage to avoid from damages to other parts.
l Failure or damage caused by other unavoidable external factors.
l Improper use causes the inflow of water of equipment, or damages caused by other solutions.
l Damage caused by using a power supply, voltage other than specified.
l Failure or damage caused on the warranty parts by using unofficial original parts.
l Failure or damage caused by using the product to carry any illegal dangerous goods.
l Failure or damage caused by not correctly installing the fittings in accordance with the installation drawing.
l Other failures or damages caused by not using in accordance with the user’s manual.
4. Haoyu Technology, Changchun, China is not responsible for any damage or loss caused by the following circumstances:
l Damage, lossing or any other loss caused during the logistics when the products are shipped back to the manufacturer for warranty.
l 产品送修前未能自行保存好坦克炮膛清洁杆 、牵引钢缆、牵引钩、启动摇臂、车载铲子、撬棍、锤子、斧子、钢剪、灭火器、千斤顶枕木、千斤顶以及电池等部件，而造成的部件损坏、损失。
l Damages, losses are caused by failing to properly keep the tank bore cleaning rod, traction wire rope, draw hook, launch rocker, on-board shovel, crowbar, hammer, axe, steel pliers, fire extinguisher, lifting jack sleeper, lifting jack and battery, and other parts by yourself before sending the product for repair.
l The product’s surface spray paint damage caused during the factory warranty period.
l Damage and loss of other parts caused by untimely replacement of vulnerable parts.
l Other losses caused by any other reason except product quality.
l Haoyu Technology, Changchun, China does not make any other express or implied warranty (including the implied warranties of merchantability, the rationality and adaptation of a particular application), whether in the contract, civil or other aspects, the company is not responsible for any particular, accidental or indirect material damage or personal injury, including loss caused by your purchase, use or inability to use this product, the loss caused by the delivery or handling of the product; the loss caused during the user’s operating process of the product, etc., and not responsible for any other legal liabilities.
l Please carefully check the accuracy of the contents on the warranty card in order to protect your legitimate rights and interests.
l Any failure or damage caused by beyond expiration of warranty period and scope or force majeure factors, the company will inspect the product and decide whether to repair or replace the parts, and will charge the maintenance cost for services of maintenance and replacement of parts as appropriate.
l The replaced parts during the warranty process belong to Haoyu Technology, Changchun, China.
* The warranty regulations are valid only in mainland China. * Laws in some countries may prohibit the exemption of the guarantee clauses, so your rights in different countries will vary.
Official after-sales customer service call:
Or contact us via email:
The final interpretation right of the contents on this warranty card is owned by Haoyu Technology, Changchun, China.
Contents are subject to update without prior notice.
You can check the latest version on WARSLUG’s official website